When Paging Through Artwork Records there is sometimes an Illegal Operation

When rapidly paging through artwork records by clicking on the navigation buttons in the Artwork or Slide Show form, an illegal operation message is displayed and the program shuts down. This is a known problem with Access when images files are linked into the image control. You can prevent this problem by waiting until an image loads before paging to the next record. You may also be able to resolve this problem by changing a Windows registry setting that turns off the progress bar when loading images.
-- Go to Start/Run.
-- Type in regedit and click on OK.
-- On the left section of the screen go to HKEY_LOCAL_MACHINE\Software\Microsoft\Shared Tools\Graphics Filters\Import\JPEG\Options.
-- On the right section of the screen double-click on ShowProgressDialog. Change the value from yes to no.
-- Exit the Registry.
The above instructions turn off the progress bar for jpg images. You can also turn off the progress bar for other images, such as bmp and tif.
WARNING: People who are not familiar with the Window Registry should not change registry setting. Change Windows Registry settings at your own risk.

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The Global Toolbar is "Lost"

When WorkingArtist activates toolbars, an entry is created in the Windows Registry. Occasionally, the global toolbar that displays when datasheets reports are run is "lost" because the registry entry has changed.

To restore the global toolbar:

1. Open WorkingArtist;

2. At the Main Switchboard, click on the Maintenance button;

3. From the Change Data combo-box, select the Restore Global Toolbar option.
A message will display: "Are you sure that you want to add the information in
C:\PROGRAMFILES\WORKINGARTIST30\artglobalmenu.reg to the registry?"

4. Click "Yes". A confirmation message will display;

5. Click "OK";

6. Click on "Close" to close out of Maintenance;

7. Close WorkingArtist3.0 and reopen it.

This will reset the Windows registry settings for this toolbar.

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Cannot Link JPG or TIF Images

When attempting to link a JPG or TIF image, you get a message saying that WorkingArtist does not support this file type.

There are three known reasons for this error message:

1. The image file is not valid.

Locate the image file and double-click on it. If the file does not open, it is probably not a valid image file.

2. You do not have Microsoft Office Graphics filters on your computer.

WorkingArtist is shipped with a default setting for Microsoft Office Graphics filters.

If you are not using Microsoft Office, you may need to change the setting in WorkingArtist.

You can check to see if the Microsoft Office Graphics Filters are installed on your machine by doing the following:

a. Go to Start/Find/Files or Folders;
b. In the "Search for Files" field, type in: jpegim32.flt
c. In the "LookIn box" select: c:\
d. Click on Find Now;
e. If the File jpegim32.flt does not exist, you do not have the Microsoft Office Graphics filters.

You can install the Microsoft Office graphics filters from your Microsoft Office or Microsoft Word setup disks. Choose the Custom Install. The option that you want to install is called Filters and Converters.

If you do not have Microsoft Office Graphics.

a. Open WorkingArtist;
b. Click on Artist Info/Options;
c. Click on the Artwork tab;
d. Select "Alt Filters" from the Image Display Method Box.

The "Alt Filters"generally work just as well as Microsoft Office Graphics filters.

3. The image file is too large.

We recommend using images files that are under one hundred KB in size. This is a good size for linking to applications and uploading to your website.

If you have larger images, we recommend the following:

a. Create a folder for your large image files. These files can be used for high quality printing;

b. Make copies of the large image files and place the copies in a second folder;

c. Using software, such as Photshop, resize the images so that they are smaller (under one hundred KB). Photoshop has a "Save for Web" option;

d. The smaller images in the second folder can be used to link with WorkingArtistor for upload to a website.

e. For batch resize of your images, check out http://www.digitalphotoslideshow.com

This inexpensive utility has a function that will resize an entire folder of images.

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Cannot open WorkingArtist 2.0 from the icon

When you double-click on the WorkingArtist 2.0 icon you get a series of error messages like the following:

1.The command line you used to start Microsoft Access contains an option that Microsoft Access doesn't recognize. Exit and restart Microsoft access using valid command-line options.

2. The profile "WorkingArtist" that you specified on the command line doesn't exist in the Windows Registry.

3. Couldn't find file C:\Program this file is required for startup.

These errors are caused by a problem in your Win 95/98/NT operating system. It cannot read command line parameters that have folder names that are longer than 8 characters or have spaces in them. Our research indicates that this problem may be caused by the Pretty Worm virus. You can go to http://www.Norton.com or http://www.McAffee.com for more information about this virus. You can also find information by doing a search at http://www.Google.com .

This virus is not caused by our software. It is propagated through email. If you think you have this virus, be sure to get the step-by-step instructions from Norton or McAffee in order to detect and remove it. Make sure you have anti-virus software installed on your machine and that you update your virus detection files on a regular basis, i.e., once every two weeks.

We have created a work-around to this problem in our install routine by converting long names to short names and by eliminating spaces.

If you have experienced this problem, please get the WorkingArtist 2.01.02c version. The update will not correct this problem, you need the full install in order to replace the shortcuts.

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Invalid Page Fault during Installation

The error message is "GLJ9204 caused an invalid page fault in module MSRD2X35.DLL at 0167:041e7e0c." It's also possible that the installation may simply "hang".

We install MSRD2X35.dll with our application. Research on the MSRD2X35.dll indicates that there can be a problem with it not being properly registered. Apparently, if this dll already exists on your machine and is not registered properly or is corrupt, the Wise Installation program blows up when it checks for the existence of this file on your machine.

Resolution:
1) Locate the MSRD2X35.dll in the c:\Windows\System directory.
2) Rename MSRD2X35.dll to MSRD2X35.Old.
3) Install WorkingArist.

Please let us know if you have difficulties with this.

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Screens are cut off

When you open WorkingArtist 2.0, the main screens are cut off so that you can't see everything on the form. Maximizing doesn't help.

This is most likely because you are using Large Fonts as a Windows setting. Our rescaling function doesn't take into account the large font setting

To determine if you are using the Large Fonts option, go to Start/Settings/Control Panel. Double-click on Display. Click on the Settings tab. You will see where you can select Small Fonts or Large Fonts. Small Fonts is the default.

Resolution:
1) Change to the Windows Small Fonts option;
or
2) In WorkingArtist 2.0, click on the Display tab. Uncheck every option except the Maximize option. Check the Maximize option. When you close the form, WorkingArtist 2.0 will close. Reopen WorkingArtist and check to make sure the screens are OK.

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Reports are Cancelled

When you try to run a report, you get a message that the report was cancelled.

This is most likely a memory/resource issue. The computer runs out of memory while assembling the report, hits the end of the memory and cancels itself.

To resolve this problem, follow these steps:

1) Do system housekeeping, i.e., clear out your tmp files, empty your recycle bin and do a scan disk and defrag on your hard drive. You could also clear out temporary internet files.

2) Reboot your computer. Determine what applications are starting up when you boot, and if there are any you don't need running in the background, close them.

3) Go to Windows Explorer and drill down to C:\Windows\Start Menu\Programs\Startup. Delete the shortcuts in this folder if you do not absolutely need the applications to start up when you boot up your machine.

4) If you still have the problem, try booting into Safe Mode. If you are running Win 95/98, you can tap the F8 function key while booting up (just tap, don't hold down) until you get to a menu list. Safe Mode will be on that list. Safe Mode allows you to boot up with the minimum devices/applications running using the vanilla VGA video driver. See if you still have the problem in Safe Mode. When you reboot after this, your regular configurations will still be there.

5) Do regular system housekeeping and shut down your computer at night to release memory.

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Invalid Page Fault During Installation of WorkingArtist on Win 98

When you attempt to install WorkingArtist 3.0 on Win 98, you get the following error messages:

SETUP caused an invalid page fault in module at 0000:20202020.

SETUP caused an invalid page fault in module KERNEL32.DLL at 015f:bff8abea.

This is a problem with creating a shortcut for WorkingArtist on the desktop. It has only been reported on some Win 98 operating systems. It is an error in the Wise Installation system, not in WorkingArtist. Although we do not know the cause of the error, which is machine specific, we have an installation that skips this step in the install. We provide instructions for creating the shortcut manually.

If you have this problem, please visit our support page at www.workingartist.com/support and open a Tech Support Request.

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Reserve Error 3000 (-1517)

When trying to enter new artwork or a new patron, there is an error message "unexpected error 3000 Reserved error (-1517)";

This problem may occur if the data file and the application file are out of sync. To resolve this, you should compact both the data file and the application file:

Steps to fix this problem:

1. Close WorkingArtist;
2. Click on Start/ Programs/ WorkingArtist 3.0/ Compact & Backup;
3. Click on the Get Data File Path button to display the data file path;
4. Click on Compact in the Data File Section (top section);
5. Click on the Get App File Path button to display the application file path;
6. Click on Compact in the Application File Section (bottom section);
7. Close the Compact & Backup Utility;

This should resolve the problem.

We recommend that you download the latest version of WorkingArtist 3.0

If you also find that recently created artwork editions are missing:

1. Click on the Maintenance button on the Main Switchboard;
2. In Change Data combo-box, select the Create Missing Editions option.
3. Click Close.

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New Dell XP Installation - Image Expert Problem

You have just installed WorkingArtist on a new Dell with an XP operating system. When you open the program, you get a message box telling you that you need to install the Dell Image Expert application and it is not available. You look for a CD with the application on it and you can't find it. It's hard to get out of the dialog.

To fix this problem:

1. Click on Start/All Programs/Dell Picture Studio.

2. Select Dell Image Expert

3. Select Dell Image Expert Standard. The Dell Image Expert application will open.

4. Shut down the Dell Image Expert application and open WorkingArtist by double-clicking on the icon.

5. The problem dialog should be gone.

6. Let us know if you have any other difficulties with this. It's not really related to WorkingArtist.

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Error 94 - Invalid Use of Null in Reminders Form when Opening WA

When attempting to open WorkingArtist, you get an Error 94-Invalid Use of Null in the Reminders Form. WorkingArtist does not open.

To fix this problem, do the following:

1. Make a backup copy of your data file, artdat30.mdb.

2. Re-install from your CD or the latest update downloaded from our website. (Do *NOT* uninstall, just run the installation.)

Please report this problem to us and let us know, as best you can remember, what specific functions you were using before this error occurred. We have not been able to replcate it.

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Err 94 Invalid Use of Null" or "Error 94 in proc GetSizePrice of Module Sizes."

To Fix: 1. Click on the Price Grid from on the Main Switchboard. 2. Using the navigation buttons at the bottom of the Price Grid form, page through your price grids. 3. If you find any where the Round Off Num is blank, do the following: 4. Click on the Edit Grid button. 5. On the Edit Price Grid form, select the value "1" from the "Round off Price Grid Values To" Box. 6. Click on the Save Button.

Solution: download and install the latest update for WorkingArtist 3.0.

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Err 94 Invalid Use of Null in an Artwork Report"

Error occurs in artwork reports "Artwork List - Selected Fields" and "Artwork Datasheet."

To Fix: In the Artwork Reports form, check and uncheck the field "Add On Lbl."

Solution: download and install the latest update for WorkingArtist 3.0.

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Record Is Too Large when Running Visuals

When clicking on the Visuals button, you get an error message that the "Record is too large." This problem occurs when the record, containing information for 15 artwork to display in Visuals, exceeds 2000 characters. To resolve the problem, download the latest update for WorkingArtist 3.0 This problem was fixed in WorkingArtist version 3.05.01a.

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"MSAccess Has Caused an Error" when Opening Backup and Compact Utility

When opening the Compact and Backup Utility, you get an error message that "MS Access has Caused an Error" and the utility shuts down. Click WaFix30.exe to download an updated version of the Compact and Backup Utility. Once you have downloaded WaFix30.exe, simply double-click on it to install the update.

Alternatively, download the latest update to WorkingArtist 3.0

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"WorkingArtist 3.0 can't open the file 'MFCANS32.DLL.'

This error may occur when opening WorkingArtist 3.0. An additional error message follows: "An expression you entered is the wrong data type for one of the arguments."

Problem: The file mfcans32.dll was deleted from your computer. This is a file that is installed with WorkingArtist.

Solution: 1) Back up data file, artapp30.mdb. 2) Either download the full trial version from the WorkingArtist website and install, OR install from the latest CD.

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"The expression you entered has a functionname that WorkingArtist 3.0 can't find."

This error may occur after installing WorkingArtist 3.0 on a computer with retail Microsoft Access already installed on it.

To Fix: Move artlib30.mde from c:\program files\Access 97 Runtime to c:\windows\system32.

Solution: Update to the latest version of WorkingArtist 3.0 from the website. Fixed in WorkingArtist version 3.08.02.

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"Couldn't use 'WorkingArtist3.0'; file already in use."

This message occurs when WorkingArtist 3.0 is open and user tries to open a second instance of the program.

To Fix: Open WorkingArtist 3.0 only once.

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"Error 13 mismatch in Artist Info form."

This error occurred in builds prior to 3.06.03a.

To Fix: Install latest version of WorkingArtist 3.0

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"Default Printer Not Selected."

This error occurs when attempting to print a report.

To Fix: Set a default printer in the Control Panel/Printers.

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"glrVerifyAttachments Error #5 Invalid procedure call or argument."

This error occurs when opening program.

To Fix: Upgrade to most recent version of WorkingArtist 3.0. This was a bug in Version 3.04.04a.

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Error 424 Object Required when trying to back up and compact.

When attempting to the Compact & Backup Utility, user encounters error "Object Required Error 424."

To Fix: Upgrade to most recent version of WorkingArtist 3.0. This was a bug in an early version of WorkingArtist 3.0.

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